Frequently Asked Questions

What is Hand & Crafts?
Hand & Crafts is an online fair trade marketplace. It aims at the economic and social empowerment of rural women
through the promotion of their ancestral craftsmanship and the local and international marketing of their products.
And this thanks to the storytelling technique which highlights both the artisanal product and the craftswoman who made it.
When was Hand & Crafts founded?
Hand & Crafts was founded in 2019 We believe that each work tells a personalized story,
we want to transmit via an online platform the combatant path that each craftswoman travels,
we share her sorrows and her ambitions.
What payment methods do you accept?
Hand & Crafts accept all major credit and debit cards.
Do you ship to my country?
Yes We ship worldwide expect Syria, Iraq, Cuba, Russia, Iran .
How long does shiping take ?
It all depends on where you are in the world! t usually takes us 7-10 days to process orders. We aim to ship all items on-time, but in rare cases it can take longer. Any orders not received within 8 weeks qualify for a full-refund or reship .
Can i track my order?
Once your order has been shipped, you’ll receive a tracking number via email.
Note, it can take up to 7 days for shipping activity to update .